At Vitalis, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or book a stay with us.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, billing information, and guest preferences.
Booking Details: Room selection, travel dates, number of guests, and special requests.
Technical Data: IP address, browser type, device type, and pages visited on our site.
Cookies: We use cookies to improve your experience and analyze website traffic. You may disable cookies through your browser settings.
2. How We Use Your Information
We use your information to:
Process reservations and manage your stay
Communicate with you about your booking or inquiries
Send promotional offers and updates (only with your consent)
Improve our website performance and services
Comply with legal requirements
3. Information Sharing
We do not sell or rent your personal data. We only share information with:
Trusted third-party service providers (e.g. payment processors, booking platforms)
Government authorities if required by law
Our internal team to ensure quality service and personalized experiences
4. Data Security
We implement appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no online method is 100% secure, so we cannot guarantee absolute security.
5. Your Rights & Choices
You have the right to:
Request access to your personal data
Ask us to correct or delete your information
Opt out of marketing communications at any time
6. Third-Party Links
Our website may contain links to third-party services (e.g., TripAdvisor, booking engines). We are not responsible for the privacy practices of those sites.
7. Updates to This Policy
We may update this Privacy Policy from time to time. All changes will be posted on this page with the updated effective date.